Furniture is different from clothing, books, etc. It is closely related to the material, comfort and durability of the product. It is difficult to determine the manufacturing process and materials of the product without seeing the object in person. Online sales are mixed, because some merchants steal pictures of well-known brands, but they are selling fake products. The difference between goods and photos bought by consumers is also a common occurrence.

Nothing is inconsistent with the real photo

Furniture is different from clothing, books, etc. It is closely related to the material, comfort and durability of the product. It is difficult to determine the manufacturing process and materials of the product without seeing the object in person. Online sales are mixed, because some merchants steal pictures of well-known brands, but they are selling fake products. The difference between goods and photos bought by consumers is also a common occurrence.

Xiao Zhou, who lives in Tumen, bought a café table worth 550 yuan online in June this year. The seller said in the description of the baby that it is a high-gloss white tulip table, but when it arrived home, it was found to be matte and had no photos at all. Looked at the noble and beautiful. "This is the first time I have made a comment since I bought it online, because the picture looks like a high light, but the actual purchase is matte, the surface is dent, and the seller has no reaction afterwards, feeling deceived!" Xiao Zhou said this.

Reporter's trick: Preparing for work, direct dialogue is the key

Be sure to do a good job before shopping online. First of all, you need to collect a lot of information, including brand information, the credibility of the business, especially to carefully look at the buyer's comments, which can provide a good reference for consumers. Before buying, be sure to talk directly to the merchant, carefully check the merchandise, and keep a screenshot of the chat log. In case of a dispute, you can use it as evidence.

Qiu Jun, director of Xi'an Gujia Home Furnishing, suggested: "On-line purchase of large-size products must be cautious and comprehensive. First measure the size, consider the color and placement, and also consider the location of the heating and air conditioning, physical deviation, size error, The network is no more than a physical store and cannot be measured on site, so the level of care and preparation for the buyer is very high."

Noisy and arrogant

There is a bit of trouble in online shopping. There are too many imitations. Many merchants wear the banner of famous furniture. They sell fake goods that are of poor quality, are not environmentally friendly, and do not match the size and color. For example, if a reporter searches the bed of a well-known brand online, there will be more than a dozen imitations of unofficial websites. The quality of these imitations is uneven, and most of them will have a certain degree of quality problems.

Reporter's trick: choose the official flagship store factory direct guarantee

“Consumers must understand the brand before buying furniture, understand the company, try to buy the furniture of the big brand. Look for the regular factory, have the registration, the online store where the store has a store, don’t look for the website that the agent has set up, some In order to save the rent and labor costs, the agent sells the furniture with lower price, but once the quality problem arises, it is easy to cause disputes. Consumers should first select the style on the Internet and then go to the physical store to confirm the quality and size.” Qumei Furniture Manager Zhang Wenguang said.

Noisy three transport is difficult to protect after sale

Miss Li, who lives in the high-tech zone, is a white-collar worker. She ordered a set of bedside tables on the Internet because she was busy at work. I didn’t expect the logistics company not to help send it upstairs after the goods arrived, but also refused Li because of the goods to be sent. Miss on the spot inspection requirements, and because the cabinet and drawers are packaged separately, after the express delivery, I found that a drawer was loaded with the wrong car and sent to Xianyang. Ms. Li was very angry and communicated with the seller, and recovered the package in time, but decided not to buy it online anytime. Furniture. Since the network purchases furniture and also handles the logistics company of the third party, the characteristics of the furniture determine that it is easy to damage, so disputes arise, and the online return and exchange process is cumbersome and complicated, and consumer rights protection is even more difficult.

Reporter's trick: logistics companies need to rely on batch payment to be safer

Consumers must first ask the logistics company what the seller is working with before ordering. Try to choose a good reputation. After the logistics company delivers the goods, it must insist on on-site inspection. First check the number of pieces of furniture. Secondly, if the online shopping is wooden furniture, it is necessary to check whether there are bumps and lacquers in the corners. If it is a sofa mattress or other items, check to see if it is scratched. When shopping for furniture online, consumers can pay in batches by paying a deposit in advance, and then pay the full amount after receiving the goods, which is safer and more secure.

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